Refund Policy

Facely offers a one-time purchase of $14.90 USD to unlock your full AI-generated facial aesthetics report ("Report"). This Refund Policy explains when a refund may be available and how to request one. It should be read together with our Terms of Service.

Your purchase unlocks digital content — a personalized Report — that is generated and delivered to you immediately upon successful payment. Because the Report is generated and made accessible right away, it is treated as digital content delivered instantly rather than a physical good or ongoing subscription.

Because the Report is generated and delivered to you immediately after payment, purchases are generally non-refundable once your Report has been successfully generated and made accessible to you. We encourage you to review the free preview before purchasing.

We will, however, provide a refund where:

• You were charged but did not receive a working Report due to a technical failure on our end;
• You were charged more than once for the same Report (duplicate charge);
• The transaction was unauthorized or fraudulent and you notify us promptly; or
• A refund is otherwise required under applicable consumer protection law.

Nothing in this Policy limits any refund, withdrawal, or cancellation right that applicable law grants you and that cannot be waived. For example, consumers in the European Union and United Kingdom may have a statutory right to withdraw from a purchase of digital content within 14 days. Under EU/UK consumer law, this right can be lost once a consumer has expressly requested and consented to immediate delivery of digital content and acknowledged that they thereby lose the right of withdrawal. Where mandatory consumer law grants you a refund right, we will honor it. If you believe you are entitled to a refund under your local law, contact us using the details in Section 6 and we will assess your request accordingly.

If you believe you were charged in error, please contact us first at support@tryfacely.com so we can resolve the issue directly — this is usually faster than a bank chargeback. Initiating a chargeback without first contacting us may delay resolution and, where the charge was valid, may result in suspension of further access to the Service.

To request a refund, email support@tryfacely.com with the email address you used at checkout, the approximate date of purchase, and a brief description of the issue. We aim to respond to all refund requests within a reasonable time.

All payments are processed by Stripe, our payment processor. Facely — not Stripe — is the seller and merchant of record for your purchase. Refunds, where applicable, are generally processed through the original payment method. Processing times may vary depending on the payment provider and the customer's bank.

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. The policy in effect at the time of your purchase governs that purchase.

Questions about refunds can be sent to support@tryfacely.com.